+

Free Pro Trial. Lite Access Forever.

No credit card required, no commitment.

Per Host Plans
Lite Free Forever Pro $149 Per Mo. Per Host Enterprise Call (888) 484-7350
Got no money but love visibility?
We still k you.
The full boat of features for advanced management of your application. For large companies with complex, distributed systems.

The basic features.

  • Deep transaction traces
  • Full visibility down to code level
  • All New Relic features are included
  • Enterprise-grade support, SLAs & account management

24 hour data retention

Unlimited data retention

Unlimited data retention

Create Free Account Create Free Account icon-phone (888) 484-7350
M Contact Sales
Growth Packages
$199/mo. Startup Startup For companies up to 10 people $499/mo. Small Biz Small-Business For companies up to 20 people

The perfect remedy for companies with smaller budgets that still need their production apps to be blazing fast and available.

We’re committed to helping growing companies build amazing software. Now our pricing can scale as you scale.

5 users 8 hosts 2wk data retention
10 users 12 hosts 1mo data retention

All accounts start with a 14-day free PRO trial.

After your trial, we'll switch you to our LITE free forever plan

Service Details Lite/Pro Trial Startup Small Business Pro Enterprise
Company Size
N/A 1-10 Employees 1-20 Employees N/A N/A
New Relic Users
N/A Up to 5 users Up to 10 users N/A N/A
Max Hosts
None Up to 8 Up to 12 None None
Data Retention
24 Hours 14 Days 30 Days Unlimited* Unlimited*
Dedicated Technical Account Manager D D D D 3
Multi-Account Management D D D D 3
Service SLAs D D D D 3
Support Level
Forum/Online** Silver Silver Gold Platinum
Payment Options
N/A Credit Card Credit Card Credit Card, Invoice Invoice

*Application summary metrics are available forever. Granular metrics are available for 3 months. Read more about summary metric retention details.

**Lite users receive support in our Community Forum, while Pro Trial users have access to Online support.

Highlighted Features Some features vary by package
3 Transaction Tracing 3 Thread Profiler & X-Ray Sessions 3 Cross-Application Tracing
3 Key Transactions 3 Application Topology Map 3 Server Monitoring
3 Real User Monitoring 3 Custom Dashboards 3 Availability Monitoring
3 Database & SQL Performance Details 3 Deployment Analysis, History, & Comparison 3 Alerting
View a complete list of features
Support Levels Silver Gold Platinum
Initial Response for Critical Issues 24 Hours 1 Hour 1 Hour
Support Hours for Critical Issues M-F 6am - 6pm PST 24/7 24/7
Communication Methods for Critical Issues Web/Email Phone Phone
Initial Response for Standard Issues 24 Hours 6 Hours 3 Hours
Support Hours for Standard Issues M-F 6am - 6pm PST M-F 6am - 6pm PST
Weekends & Holidays: 9am - 5pm PST
M-F 6am - 6pm PST
Weekends & Holidays: 9am - 5pm PST
Communication Methods for Standard Issues Web/Email Web/Email Web/Email
Signup for a free account to download and deploy the New Relic Agent. Get 14 days of PRO service free, no credit card required.

Create Your Free Account

After 14 days, you get our Lite plan, free forever. No funny business.

Common Questions
What is a server/host? How does New Relic define those?

A server/host is either a physical or a virtual machine instance running a single copy of an OS. We distinguish hosts by their unique host names.

How does the subscription plan work?

Annual Billing (The Best Price) - We charge your credit card each month for a year for a committed number of servers. You can increase this server number at any time and charges will adjust with the next monthly bill. Your account will automatically renew at the end of the year unless you change your subscription. If you cancel service or downgrade to a lower level of service or fewer hosts during your commitment year, you will be charged a penalty equal to 3 months of service.

Monthly Host Billing (The Shortest Commitment) - We charge your credit card each month for a specified number of servers. You can change this number at any time and your billing will adjust with your next monthly bill. You can cancel service or downgrade to a lower level of service without penalty. Your account will automatically renew each month unless you change your subscription.

What if I want to cancel my service?

No problem. If you decide New Relic isn’t for you, simply cancel before your next billing period. You won’t be charged for the next month of service.

If you’re on an Annual Plan, a cancellation penalty equal to three-month’s of service will be applied.

If you’re on an On-Demand Plan, you’ll be charged for the hours your applications were connected to New Relic Service during the month in which you cancel.

Can I try New Relic before I buy it?

Yes. You’ll receive a unique New Relic Agent after creating an account and once you deploy the agent, your 14 day trial of New Relic Pro begins. If you don’t buy after your trial, your account automatically downgrades to Lite (Free Forever).

If you’re hesitant to load the agent into your Production environment, try New Relic in Staging, or even load it on your local machine if you’re running a Dev instance there (sort of “Try it, before you try it, before you buy it”). It loads the same and provides the same types of data about any environment on any host.

How to remove New Relic from my application?

Unplugging is easy; Simply remove our Agent extension from your application and all the great New Relic stuff is gone, too. And we will be sad.

How do I upgrade?

You can upgrade any time by clicking the “Upgrade” button within the New Relic app. If you forget and try to add more servers than you’re already paying for, we’ll let you know and take you to the easy upgrade page, where you can confirm what you need.

What if I upgrade (or downgrade) in the middle of the month?

Your new service begins immediately. Pay the new monthly rate on the next scheduled bill and just continue payments on the same day each month as before.

I am an existing customer with a Lite Subscription, what happens to my account with your new pricing structure?

There will be no changes to your account, or to the features available to you with our new pricing structure.

I am an existing customer with a Standard Subscription, what happens to my account with your new pricing structure?

You can continue to user your existing Standard subscription without incurring any changes to your pricing or available feature list. Changes will only take place if you chose to add more hosts to your existing plan. Adding more hosts will require you to migrate to one of New Relic's new pricing plans, details are listed above.

I am an existing customer with a Pro Subscription, what happens to my account with your new pricing structure?

There will be no changes to your account, or to the features available to you with our new pricing structure.

If I am a Startup or Small Business customer and my employee count exceeds the maximum amount during my contract, what happens?

If your employee count exceeds the maximum allowance for your subscription level during your contract, there will be no immediate additional costs or penalties. A New Relic sales representative will contact you to discuss your future requirements.

If I am a Startup or Small Business customer and my host count exceeds the maximum allowed during my contract, what happens?

If your host count exceeds the maximum allowance for your subscription level during your contract, there will be no immediate additional costs or penalties. A New Relic sales representative will contact you to discuss your future requirements.

What is Multi Account Management?

At the Enterprise subscription level you have access to Multi Account Management which allows account Admins to create sub-accounts for different applications. This is useful, for example, to limit users so they can view specific applications and not others. A New Relic account serves as the parent account with its own license key. Sub-accounts have their own license keys to keep the sub-accounts and parent accounts from sharing any application data.

What is the criteria for a Critical Support Issue?

Each New Relic Support package (Platinum, Gold and Silver) has unique support response times and channels for Critical and Standard Support issues. A Critical Support Issues is classified when you, the customer, experiences one or more of the following:

  • Application Crash: You believe the New Relic Agent is crashing or significantly impacting the performance of your applications
  • Data Unavailability: Applications are not reporting data to the New Relic Application
  • Site Unreachable: The inability to access the New Relic Dashboard
How does New Relic's data retention work?

New Relic's data retention varies depending on your subscription package. You can find full retention details broken out by subscription on our Data Retention Docs Site.

What is the criteria for a Standard Support Issue?

Each New Relic Support package (Platinum, Gold and Silver) has unique support response times and channels for Critical and Standard Support issues. Standard Support issues are classified as everything outside of Critical (See What is the criteria for a Critical support Issue).

I'm already using New Relic and I have a question. Help?

You can get in touch with us by visiting our support site.

+
Product

New Relic APM

New Relic Mobile

New Relic Insights

New Relic Servers

New Relic Browser

New Relic Platform

New Relic for iPhone & iPad

App Speed Index

Pricing

Connect

Support

New Relic Status

Documentation

Community Forum

Get Support

Security

Topics

DevOps

Software Analytics

Resources

Case Studies

Videos

Datasheets

White Papers

Analyst Reports

Infographics

Tutorials

Webinars

Latest Resources

It's free, it's fast. Get the insights you need to improve your application's performance.

Create Free Account